RETURNS

FRANCESCOBIASIA.COM INTENDS TO GUARANTEE THE COMPLETE SATISFACTION OF ITS CUSTOMERS, OFFERING THEM THE POSSIBILITY OF RETURNING ONE OR MORE ITEMS AND RECEIVING A REFUND EQUAL TO THE PRICE OF THE RETURNED ITEMS. THE RETURN MUST NECESSARILY TAKE PLACE AT THE EXPENSE AND UNDER THE RESPONSIBILITY OF THE CUSTOMER WITHIN 30 DAYS OF DELIVERY AND ONLY ON CONDITION THAT THE RETURNED ITEMS ARE INTACT AND NEVER USED.

RETURN CONDITIONS

TO SEND ONE OR MORE RETURNS TO BIASIA.IT, THE CUSTOMER MUST COMPLY WITH SPECIFIC CONDITIONS:

- ITEMS TO BE RETURNED MUST NOT HAVE BEEN WORN, IRONED, WASHED OR TREATED IN ANY WAY.

- ITEMS MUST NECESSARILY BE RETURNED IN THE SAME CONDITIONS IN WHICH THEY WERE SHIPPED TO THE CUSTOMER AND MUST BE PACKAGED AND WRAPPED APPROPRIATELY.

- ALL OTHER LABELS ON THE ITEM, WHETHER FABRIC OR HANGING, MUST BE INTACT AND UNDER NO CIRCUMSTANCES REMOVED FROM THE ITEM.

- THE GOODS TO BE RETURNED MUST BE PHYSICALLY DELIVERED TO THE COURIER WITHIN AND NO LATER THAN 30 DAYS FROM THE DELIVERY DATE.

- THE CUSTOMER WHO WISHES TO MAKE A CHANGE OF SIZE, COLOR OR ITEM, OF THE SAME OR GREATER AMOUNT MUST FORWARD THE RETURN PROCEDURE AND PLACE A NEW ORDER ON THE BIASIA.IT WEBSITE.

IN THE EVENT OF FAILURE TO COMPLY WITH ONE OF THE ABOVE CONDITIONS, BIASIA.IT RESERVES THE RIGHT TO NOT ACCEPT THE RETURNED GOODS AND TO SEND THEM BACK TO THE CUSTOMER AT THE LATTER'S EXPENSE.

THE RETURN PROCEDURE

THE CUSTOMER MUST CONTACT BIASIA CUSTOMER SERVICE AT +39 02-36264 506 OR BY EMAIL AT CARE@FRANCESCOBIASIA.COM AND WILL RECEIVE THE WAYBILL TO USE FOR THE RETURN OF THE PACKAGE AND FOLLOW THE INSTRUCTIONS INDICATED BY CUSTOMER SUPPORT. THE PACKAGE MUST BE SENT TO THE FOLLOWING ADDRESS: MIRIADE SPA RETURNS OFFICE – INTERPORTO LOTTO C A19-A20-A21 80035 NOLA (NA) – TEL. +39 0818266701

 

SHIPPING IS AT THE CUSTOMER'S RISK: FRANCESCOBIASIA.COM IS NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE DUE TO INADEQUATE PACKAGING OR DELAY IN DELIVERY. ITEMS MUST BE RETURNED IN THE SAME PACKAGING IN WHICH THEY WERE RECEIVED OR WITH THE SAME METHOD AND TYPE OF PACKAGING.

ALL RETURNED ITEMS WILL BE INSPECTED BY FRANCESCOBIASIA.IT STAFF WHO WILL VERIFY COMPLIANCE WITH THE CONDITIONS AND PARAMETERS LISTED IN THE RETURN PROCEDURE. FRANCESCOBIASIA.IT RESERVES THE RIGHT TO ASSESS ADDITIONAL CHARGES THAT MAY BE NECESSARY TO ENSURE THE RE-SALE OF THE RETURNED ITEMS. THESE AMOUNTS WILL BE ESTABLISHED AT THE END OF THE EVALUATION OF THE CONDITIONS OF THE RETURNS AND COMMUNICATED TO THE CUSTOMER.

SORTING AND DELIVERY OPERATIONS ARE CARRIED OUT BASED ON THE DATA INDICATED BY THE SENDER ON THE WAYBILL; IT IS THEREFORE ESSENTIAL THAT THE SENDER USES THE WAYBILL SENT BY FRANCESCOBIASIA.IT COMPLETE AND CORRECT, REPORTING THE DATA RELATING TO THE NAME AND SURNAME OF THE SENDER, THE RECIPIENT AND ADDRESS OF BOTH, COMPLETE WITH STREET NUMBER (AND EXTENSION OR LADDER, WHERE PRESENT, AS THEY ARE NECESSARY FOR IDENTIFYING THE DELIVERY POINT). THE SENDER'S TELEPHONE NUMBER IS RECOMMENDED, SO THAT CUSTOMER SERVICE CAN CONTACT HIM IN CASE OF NEED. POSTE ITALIANE GUARANTEES CORRECT DELIVERY ONLY IF THE ADDRESS IS COMPLETE AND EXACT. THE POSTAL CODE, OR CAP IS AN ESSENTIAL ELEMENT TO GUARANTEE DELIVERY: AUTOMATED SORTING IS BASED ON THE VIDEO READING OF THE CAP, WHICH MUST BE INDICATED CORRECTLY ON THE WAYBILL. FOR LARGE CITIES, DIVIDED INTO POSTAL ZONES, THE SPECIFIC POSTAL CODE MUST BE INDICATED AND NOT THE GENERIC ONE (E.G. 50134 AND NOT 50100).

THE NAME AND ADDRESS OF BOTH THE SENDER AND THE RECIPIENT, INCLUDING THE POSTAL CODE, MUST ALSO BE CORRECTLY INDICATED ON THE OUTER PACKAGING OF THE SHIPMENT, OR ON A LABEL FIRMLY GLUED TO IT. FOR GREATER SECURITY, IT IS A GOOD IDEA TO WRITE THE DETAILS OF THE SENDER AND THE RECIPIENT (AND POSSIBLY ALSO THE NUMBER OF THE WAYBILL) ON THE BOX. 

REIMBURSEMENT

IF THE RETURN PROCEDURE HAS BEEN CARRIED OUT CORRECTLY, IN COMPLIANCE WITH ALL THE CONDITIONS, THE CUSTOMER WILL RECEIVE AN EMAIL CONFIRMING ACCEPTANCE OF THE RETURN. THE REFUND DUE WILL BE MADE BY CREDIT CARD (IF THE ORDER WAS PAID BY CREDIT CARD) PAYPAL CREDIT (IF THE ORDER WAS PAID BY PAYPAL) OR BANK TRANSFER. THERE MAY BE A FEW DAYS BETWEEN THE DATE OF RECEIPT OF THE RETURN AND THE DATE OF THE REFUND. REFUNDS ARE MADE IN THE SAME CURRENCY AS THE PURCHASE. ANY LOSSES DUE TO FINANCIAL FLUCTUATIONS WILL NOT BE REFUNDED.