SHIPPING

COURIERS AND DESTINATION COUNTRIES

FRANCESCOBIASIA.COM SHIPS BOTH WITHIN ITALY AND ABROAD USING DHL ECONOMY AND EXPRESS SERVICES.

PRODUCTS CAN ONLY BE SOLD IN THE COUNTRIES OF GEOGRAPHICAL EUROPE, IN THE STATES OF THE FORMER USSR, AND IN THE UNITED STATES OF AMERICA.

DELIVERY TIMES

  • ITALY: 3-5 BUSINESS DAYS AFTER THE COURIER PICKS UP THE PACKAGE.
  • EUROPEAN UNION: 3-5 BUSINESS DAYS; FOR CERTAIN SPECIFIC LOCATIONS (E.G. POSTAL CODES IN NORWAY AND PORTUGAL) DELIVERY MAY TAKE UP TO 10-12 BUSINESS DAYS.
  • REST OF THE WORLD: 12-15 BUSINESS DAYS AFTER PICKUP, EXCEPT FOR ANY CUSTOMS FORMALITIES.

THE INDICATED TIMES ARE APPROXIMATE AND MAY VARY DEPENDING ON THE DESTINATION OR FORCE MAJEURE.

SHIPPING COSTS

FOR ALL ORDERS, SHIPPING IS FREE OF CHARGE. ANY DUTIES AND CUSTOMS FEES APPLIED TO SHIPMENTS TO NON-EU COUNTRIES ARE THE RESPONSIBILITY OF THE CUSTOMER AND ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES.

TRACKING AND NOTIFICATIONS

AT THE TIME OF SHIPPING, YOU WILL RECEIVE AN E-MAIL AND/OR SMS WITH THE DHL TRACKING CODE, WHICH WILL ALLOW YOU TO MONITOR THE DELIVERY STATUS IN REAL TIME AND, WHERE POSSIBLE, RESCHEDULE THE DATE OR ADDRESS.

THE TRACKING SERVICE IS ALWAYS AVAILABLE ONLINE AND ALLOWS YOU TO FOLLOW THE PROGRESS OF YOUR ORDER STEP BY STEP UNTIL DELIVERY.

DELIVERY OPTIONS

THE SHIPMENT WILL BE DELIVERED TO AN ADDRESS OF YOUR CHOICE, WHICH MAY BE YOUR HOME ADDRESS OR ANOTHER USEFUL LOCATION.

DELIVERY ATTEMPTS

IF THE RECIPIENT IS ABSENT, THE COURIER WILL MAKE ONE OR TWO DELIVERY ATTEMPTS, DEPENDING ON THE DESTINATION COUNTRY.

THE PROCEDURES FOR HANDLING FAILED DELIVERIES (STORAGE, PICKUP AT A LOCAL BRANCH, OR NEW DELIVERY) FOLLOW THE RULES SET BY THE LOCAL OPERATOR.

AFTER EACH UNSUCCESSFUL ATTEMPT, A NOTICE WILL BE LEFT IN THE MAILBOX INDICATING THE DATE, TIME, AND INSTRUCTIONS FOR PICKUP.

THE EXACT NUMBER OF DELIVERY ATTEMPTS IN EACH COUNTRY CAN BE CHECKED DIRECTLY ON THE OFFICIAL WEBSITE WWW.DHL.COM.

ASSISTANCE AND DELAYS

IF YOU DO NOT RECEIVE YOUR ORDER WITHIN THE ESTIMATED TIME FRAME, PLEASE CHECK THE SHIPPING STATUS USING THE TRACKING CODE OR DIRECTLY FROM YOUR PERSONAL ACCOUNT. FOR ANY ASSISTANCE, YOU CAN CONTACT OUR CUSTOMER SERVICE THROUGH THE FOLLOWING LINK HTTPS://FRANCESCOBIASIA.COM/PAGES/CONTACT.

IN THE EVENT OF ORDER CANCELLATION, FOR ANY REASON, YOU WILL RECEIVE A REFUND OF THE AMOUNT PAID USING THE SAME PAYMENT METHOD USED AT THE TIME OF PURCHASE.