SHIPPING

COURIERS AND DESTINATION COUNTRIES

THE WEBSITE FRANCESCOBIASIA.COM SHIPS PRODUCTS FROM THE FRANCESCO BIASIA AND BIASIA BRANDS IN ITALY AND ABROAD, USING DHL ECONOMY AND DHL EXPRESS SERVICES.
PRODUCTS CAN BE PURCHASED EXCLUSIVELY IN THE COUNTRIES OF GEOGRAPHICAL EUROPE, IN THE STATES OF THE FORMER USSR, IN THE UNITED STATES OF AMERICA, AND IN OTHER NON-EU COUNTRIES INDICATED DURING THE CHECKOUT PROCESS.
SHIPPING CONDITIONS AND RELATED COSTS VARY DEPENDING ON THE SELECTED BRAND AND THE DESTINATION COUNTRY, AS SPECIFIED BELOW.

DELIVERY TIMES

  • ITALY: 3–5 BUSINESS DAYS FOLLOWING COLLECTION OF THE PARCEL BY THE COURIER.
  • EUROPEAN UNION: 3–5 BUSINESS DAYS; FOR SOME SPECIFIC LOCATIONS (FOR EXAMPLE CERTAIN AREAS OF NORWAY AND PORTUGAL), DELIVERY MAY TAKE UP TO 10–12 BUSINESS DAYS.
  • NON-EU COUNTRIES AND REST OF THE WORLD: 12–15 BUSINESS DAYS, IN ADDITION TO THE DAY OF COLLECTION, SUBJECT TO ANY CUSTOMS FORMALITIES.

THE INDICATED DELIVERY TIMES ARE TO BE CONSIDERED APPROXIMATE AND MAY VARY DEPENDING ON THE DESTINATION LOCATION OR DUE TO FORCE MAJEURE.

SHIPPING COSTS

FRANCESCO BIASIA

  • ITALY AND EUROPEAN UNION: FREE SHIPPING.
  • NON-EU COUNTRIES (NORWAY, UNITED KINGDOM AND SWITZERLAND): SHIPPING COST OF €15.00.
  • REST OF THE WORLD: SHIPPING COST OF €35.00.

ANY CUSTOMS DUTIES, TAXES AND CHARGES APPLIED TO SHIPMENTS DESTINED FOR NON-EU COUNTRIES ARE THE RESPONSIBILITY OF THE CUSTOMER AND ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES.

BIASIA

  • ITALY AND EUROPEAN UNION:
    • FREE SHIPPING FOR ORDERS OF €70.00 OR MORE;
    • FOR ORDERS BELOW €70.00, THE SHIPPING COST IS €15.00.
  • NON-EU COUNTRIES (NORWAY, UNITED KINGDOM AND SWITZERLAND): SHIPPING COST OF €15.00, REGARDLESS OF THE ORDER VALUE.
  • REST OF THE WORLD: SHIPPING COST OF €35.00, REGARDLESS OF THE ORDER VALUE.

ANY CUSTOMS DUTIES, TAXES AND CHARGES APPLIED TO SHIPMENTS DESTINED FOR NON-EU COUNTRIES ARE THE RESPONSIBILITY OF THE CUSTOMER AND ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES.

TRACKING AND NOTIFICATIONS

ONCE THE ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN E-MAIL AND/OR AN SMS CONTAINING THE DHL TRACKING NUMBER, WHICH WILL ALLOW YOU TO MONITOR THE DELIVERY STATUS IN REAL TIME AND, WHERE POSSIBLE, RESCHEDULE THE DELIVERY DATE OR CHANGE THE ADDRESS.

THE TRACKING SERVICE IS ALWAYS AVAILABLE ONLINE AND ALLOWS YOU TO FOLLOW THE PROGRESS OF YOUR ORDER STEP BY STEP UNTIL DELIVERY.

DELIVERY OPTIONS

THE SHIPMENT IS DELIVERED TO AN ADDRESS INDICATED BY THE CUSTOMER, WHICH MAY BE THEIR HOME ADDRESS OR ANOTHER PREFERRED DELIVERY ADDRESS.

DELIVERY ATTEMPTS

IN THE EVENT THAT THE RECIPIENT IS ABSENT, THE COURIER WILL MAKE ONE OR TWO DELIVERY ATTEMPTS, DEPENDING ON THE DESTINATION COUNTRY.

THE PROCEDURES FOR HANDLING UNSUCCESSFUL DELIVERIES (STORAGE, COLLECTION AT THE LOCAL BRANCH OR REDELIVERY) FOLLOW THE RULES ESTABLISHED BY THE LOCAL CARRIER.

AFTER EACH UNSUCCESSFUL ATTEMPT, A NOTICE WILL BE LEFT IN THE MAILBOX INDICATING THE DATE, TIME AND INSTRUCTIONS FOR COLLECTION.

THE EXACT NUMBER OF DELIVERY ATTEMPTS AVAILABLE IN EACH COUNTRY CAN BE CONSULTED DIRECTLY ON THE OFFICIAL WEBSITE WWW.DHL.COM.

ASSISTANCE AND DELAYS

IF YOU DO NOT RECEIVE YOUR ORDER WITHIN THE ESTIMATED TIME FRAME, WE RECOMMEND CHECKING THE SHIPMENT STATUS USING THE TRACKING CODE OR BY ACCESSING YOUR PERSONAL ACCOUNT.

FOR ANY ASSISTANCE, YOU MAY CONTACT OUR CUSTOMER SERVICE BY VISITING THE FOLLOWING LINK: HTTPS://FRANCESCOBIASIA.COM/EN/PAGES/CONTACT

IN THE EVENT OF ORDER CANCELLATION FOR ANY REASON, YOU WILL RECEIVE A REFUND OF THE AMOUNT PAID USING THE SAME PAYMENT METHOD SELECTED AT THE TIME OF PURCHASE.